FAQ

• What is VPN?
• Why and when do I need VPN?
• FREE Trial
• How many devices I can use per account?
• I don't have access to Google Play. Where can I download VPN for Android?
• I have a connection problem. What can I do?

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Troubleshooting

• Resolving connection issue on Windows 7/8
• Resolving connection issues - Android devices (including Kindle Fire)
• Resolving connection issues on Mac OS X

MacOS

• VPN Shield - Quick Start Guide for Mac OS X
• How to use VPN Shield on Mac OS X - video guide
• Step 1: How To Register An Account on Mac OS X
• Step 2: How To Purchase Subscription on Mac OS X
• Step 3: How To Setup Configuration Profile on Mac OS X
• Step 4: How To Connect VPN on macOS

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WINDOWS 7/8/10

• VPN Shield - Quick Start Guide for Windows
• Step 1: How To Install VPN Shield on Windows
• Step 2: How To Register An Account on Windows
• Step 3: How To Extend a Subscription on Windows
• Step 4: How To Start VPN Connection on Windows 7/8/10
• How to cancel recurring subscription on Windows

iPhone / iPad

• How to cancel recurring subscription on iOS App Store
• VPN Shield - Quick Start Guide for iPhone/iPad
• Step 1: How To Register An Account on iPhone/iPad
• Step 2: How to Purchase Subscription on iOS
• Step 3: How To Connect VPN on iPhone/iPad
• How To Connect VPN with custom configuration or on iPad/iPhone with iOS 7

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Android / Kindle

• VPN Shield - Quick Start Guide for Android
• Step 1: How To Register An Account on Android
• Step 2: How To Purchase a Subscription on Android
• Step 3: How To Connect VPN on Android
• How To Recover Your Password on Android