Some Internet Service Providers block access through VPN for a variety of reasons. If you have problem with connection on an Android device, try to connect to a different WiFi network. This may mean you need to physically go to another location in order to connect. If you are able to connect through that other Wi-Fi network, it most likely means the ISP between you and our server has blocked the VPN connection
In addition, some websites such as Hulu are starting to block people accessing their content via VPN. If you cannot access their site while on VPN, you might have to be physically present in the country where the content is hosted and disconnect from VPN in order to access their website.
For other connection issues, sometimes we recommend that you delete and then re-install VPN Shield. The Android operating system is continually being modified so, in some cases, re-installing VPN Shield can help.
If the problem still exists, please tap on 'Contact Us' link from the application and explain your issue to us. We will troubleshoot your issue as soon as possible.