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FAQ

What is VPN?

Why and when do I need VPN?

FREE Trial

How many devices I can use per account?

I don't have access to Google Play. Where can I download VPN for Android?

I have a connection problem. What can I do?

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Troubleshooting

Resolving connection issue on Windows 7/8

Resolving connection issues - Android devices (including Kindle Fire)

Resolving connection issues on Mac OS X

MacOS

VPN Shield - Quick Start Guide for Mac OS X

How to use VPN Shield on Mac OS X - video guide

Step 1: How To Register An Account on Mac OS X

Step 2: How To Purchase Subscription on Mac OS X

Step 3: How To Setup Configuration Profile on Mac OS X

Step 4: How To Connect VPN on macOS

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WINDOWS 7/8/10

VPN Shield - Quick Start Guide for Windows

Step 1: How To Install VPN Shield on Windows

Step 2: How To Register An Account on Windows

Step 3: How To Extend a Subscription on Windows

Step 4: How To Start VPN Connection on Windows 7/8/10

How to cancel recurring subscription on Windows

iPhone / iPad

How to cancel recurring subscription on iOS App Store

VPN Shield - Quick Start Guide for iPhone/iPad

Step 1: How To Register An Account on iPhone/iPad

Step 2: How to Purchase Subscription on iOS

Step 3: How To Connect VPN on iPhone/iPad

How To Connect VPN with custom configuration or on iPad/iPhone with iOS 7

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Android / Kindle

VPN Shield - Quick Start Guide for Android

Step 1: How To Register An Account on Android

Step 2: How To Purchase a Subscription on Android

Step 3: How To Connect VPN on Android

How To Recover Your Password on Android