Not being able to connect is frustrating. Sometimes all you need to do is open your browser window and accept the Terms & Conditions of the Wi-Fi network you’ve tried to connect to. This needs to happen before VPN Shield can resolve a VPN connection request.
There are different methods for solving connection problems which are specific to the operating system that’s running on your device. We’ve put together a step-by-step guide to resolving connection problems in the Troubleshooting section. If you’re still unable to resolve this on your own, please click on the Support link or Contact Us form link within the VPN Shield app itself.